Privacy Policy – GDPR

How our Privacy Policy Statement applies to you

Liphook Travel Agency is committed to protecting your privacy and take this very seriously. This privacy policy explains how we use any personal information we collect about you when you contact us about our services.

You do not have to provide your personal information to us, but if you do not provide certain information we may be limited to provide some products and services to you. Where you refuse to provide mandatory travel information or allow us to disclose it tour suppliers as required to fulfil your request our travel partners will not be able to transport you or fulfil your travel booking. This Privacy Policy forms part of your contract with us for the travel and/or those products or services provided.

How we collect information about you?

We collect information about you when you register with us or make an enquiry for our products and services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. When you provide data on behalf of other members of your party you must obtain their consent, and by providing this information it is taken that consent has been obtained.

How will we use the information about you?

We collect information about you in order to process your holiday booking and to ensure your travel arrangements run smoothly and meet your requirements. This will require us to pass the information on to relevant suppliers of your travel arrangements such as tour operators, airlines, hotels and transport companies. Your data will also be used in the event of resolving a complaint. If you agree the data collected will also be used to contact you for marketing purposes about other products and services we think may be of interest.

Agreeing to our privacy policy allows us to use your personal information so that we can offer you all of our products and services.

We endeavour to take appropriate technical and organisational measures, along with physical security measures within the office, to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. Liphook Travel will not share your information for marketing purposes with companies outside our organisation. In processing your holiday booking, we may be required to provide details to public authorities such as customs, border control and immigration, if required by them or as required by law.

We may send your details outside the European Economic Area (EEA) e.g. if your holiday is outside the EEA and the hotel/airline needs to be advised of your details. Due to the global nature of the infrastructure of the internet please be aware that controls on data protection outside the EEA may not be as strict as in the UK.

What sensitive data may we hold?

Sensitive personal data includes data about an individual’s health and religion and other categories of personal data which are closely protected. We do not generally collect this information from you (or those you are booking for) but where we do we seek to minimise the collection and use of it. Health questions may be required to arrange airport assistance etc. or to ensure the suitability of a particular holiday, the information provided will only be used for this purpose. Where your religion or health status could be inferred from meal preferences this information will only be used to fulfil your meal request.

Sensitive Data may also be required when completing Visa Applications to gain entry to certain countries. This information will be required to fulfil the contract and obtain the necessary visa.

When Sensitive Data is required you agree that you have voluntarily provided the information to us and that you consent (and those you are booking for consent) for us to use that information to provide you with these products and services and supply the information to our suppliers (for example airlines).

In each case, you specifically consent (on your behalf and on behalf of those you are booking for) that we can use and transfer the required data outside your local country to anywhere in the world you are travelling to fulfil the process that you have requested.

CCTV

We operate CCTV in the retail area of the office. Recording is for security reasons only and data is destroyed after 16 days. The recording data would only be used where security has been compromised and photographic evidence will be of use. This photographic evidence will only be reviewed by employees of Liphook Travel and will only be shared on request with the security services i.e. Police or Government Dept. If required you may view a copy of our CCTV policy by Visiting Liphook Travel, 22 The Square, Liphook, Hants, GU30 7AH.

Marketing

We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purpose. If you no longer wish to be contacted for marketing purposes please unsubscribe when you receive an email, phone 01428 723525 or visit us at 22 The Square, Liphook, Hants, GU30 7AH.

How long do we retain data for?

We keep records for as long as required to manage bookings and provide the other relevant products or services anticipated by this Privacy Policy, including keeping you up to date with our marketing and where required to by law or for record purposes. Your personal data will be stored on out back office system TARSC for 7 years after your departure date and deleted on an annual basis after that. You can request for your data to be deleted after your return to the UK once it is no longer required for the booking process. Passport Information will be stored in our office safe until the expiry of the passport unless you request its return earlier. Your personal information will be treated with the utmost security.

Consent

By choosing to disclose your personal information to us on our website, by email, in person with a consultant or over the phone you consent to the collection, storage, processing and other use of your personal information by us in the manner set out in this Privacy Policy.

Our website

We own and operate www.liphooktravel.co.uk where you can sign up to receive our marketing.
We do not track cookies when you visit our website.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like to receive a copy of some or all of the personal information, please email or write to us at the following address:

Email – info@liphooktravel.co.uk

Post – Liphook Travel, 22 The Square, Liphook, Hants, GU30 7AH.

Other websites

Our website contains links to other websites. This privacy policy only applies to Liphook Travel so when you link to other websites you should read their own privacy policies. We don’t control websites which we do not operate and are not responsible for their contents or use of them. Inclusion of these links to such websites does not imply any endorsement of the material on such websites.

Changes to our private policy

We keep our privacy policy under regular review and updates will be available on our web page. This privacy policy was last updated on 6 April 2024.

Our Contact Details

Liphook Travel, 22 The Square, Liphook, Hants, GU30 7AH.

You can also contact our Data Protection Representative Andrew Meech on 01428 723525